FAQ

◾️Returns and Exchanges

• What should I do if I receive a defective product?
• Can I return an item purchased in a store online?
• International Returns & Exchanges

◾️About Shipping

• Is international shipping available?

◾️About Your Order

• Can I change or cancel my order?
• Can I change the size or color after placing an order?
• Can I place an order by phone or email?
• Can points and coupons be used together?
• I haven't received my order confirmation email. What should I do?
• Can I purchase multiple items in a single order?

See all 7 articles

◾️About the Product

• Are the products you sell authentic (genuine)?
• Are there any quality issues with parallel-imported products?
• The color of the product image appears different from the actual product
• Tell me about the sizing
• Will the item be restocked?
• Product Inspection

◾️About Payment

• Can I get a receipt?
• Are installment payments or deferred payments by credit card available?
• What payment methods are available?

◾️Other

• Do you have physical stores?
• How do I subscribe to or unsubscribe from the newsletter?
• Can I make a purchase without registering as a member?
• I would like to learn about membership tiers and the points system
• Please tell me about lottery sales
• How are promotional gifts distributed?

See all 10 articles