For returns and exchanges of orders delivered overseas, we provide individual guidance because the process varies depending on the destination country and shipping status.
Please contact us via the Contact Form within 10 days of receiving the product, including your order number.
We will email you instructions regarding the return method, return address, and responsibility for return shipping costs.
■Notes
・The conditions for returns and exchanges (such as the product being unused and all accessories being included) are the same as those for orders delivered within Japan.
・Cash-on-delivery services for deliveries within Japan (such as Sagawa Express) cannot be used.
・International shipping fees and customs duties are not eligible for refunds. For information about refunds of customs duties, please contact the customs authority in the destination country.