For returns and exchanges of orders delivered overseas, our response varies depending on the destination country and shipping status, so we will provide individual guidance.
Please contact us through the Contact Form within 10 days of receiving the product, including your order number.
We will email you instructions regarding the return method, return address, and responsibility for return shipping costs.
■Important Notes
・The conditions for returns and exchanges (the item must be unused and all accessories must be included, etc.) are the same as those for domestic orders.
・Cash-on-delivery shipping within Japan (such as Sagawa Express) cannot be used.
・International shipping fees and customs duties are not eligible for refunds. For information about refunds of customs duties, please contact the customs office in the destination country.