■As a general rule, we do not accept changes to or cancellations of orders after they have been confirmed.
If you absolutely need to make a change, we may be able to accommodate your request as long as the order has not yet shipped, so please contact us as soon as possible.
The inquiry form is here.
■Missing apartment or room numbers in the delivery address
If the order has not yet shipped, we can add the missing information to the delivery address if you provide your order number and the correct delivery address (including the apartment or room number) through the inquiry form.
We may be unable to accommodate your request if the shipping process is already underway, so please contact us as soon as possible.