We take every precaution to ensure the quality of our products, but if your product is damaged or soiled, or if you receive a product different from the one you ordered, please contact us immediately via Contact Us.
We accept requests within 10 days of the product’s delivery date.
If the product is out of stock, we will accept a return and issue a full refund.
We will provide instructions on how to return or exchange the product, so please be sure to contact us.
■If there is an issue with the laces
・If the shoelaces are dirty, we will exchange the entire product rather than just the shoelaces. If no replacement stock is available, we will accept a return and issue a full refund.
・If the shoelaces are different lengths on the left and right, we will check whether replacement shoelaces are available and send you replacement shoelaces only.
In either case, please contact us via Contact Us within 10 days of the product’s delivery date.